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Cotswold Teacup Tours Terms and Conditions

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1. Booking and Payment

  • Booking Process: All bookings must be made in advance through our website, email, or by contacting us directly. Confirmations will be sent via email or via Bookeo, our online booking payment system.

  • Deposit: A deposit of 50% is required at the time of booking to secure your tour. The remaining balance is due on the tour date.

  • Payment Methods: Payments can be made via credit/debit card, bank transfer, or other methods as stated on our website.

  • Late Payments: Failure to pay the remaining balance within the stipulated time may result in the cancellation of your booking without a refund of the deposit.

2. Cancellations and Refunds

  • Cancellation by Guest:

    • Cancellations made more than 30 days before the tour date will receive a full refund.

    • Cancellations made less than 30  days before the tour date are non-refundable.

  • Cancellation by Cotswold Teacup Tours:

    • In the event of unforeseen circumstances, such as extreme weather or illness, we reserve the right to cancel the tour and provide a full refund or offer an alternative date.

3. Changes to Booking

  • Modification Requests: Any changes to the booking must be requested at least 7 days before the tour date.

  • Availability: Changes are subject to availability and may incur an additional fee.

  • Last-Minute Changes: Any changes made less than 7 days before the tour date cannot be guaranteed.

4. Health and Safety

  • Guest Responsibility: Guests are responsible for their own health and safety during the tour.

  • Medical Conditions: Please inform us of any medical conditions, dietary requirements, or mobility issues at the time of booking.

  • Safety Protocols: Adherence to safety instructions provided by the guide is mandatory.

5. Conduct

  • Behaviour: We expect all guests to behave respectfully towards our guides and other guests.

  • Disruptive Behaviour: Any inappropriate or disruptive behaviour may result in the termination of the tour without a refund.

  • Respect for Local Areas: Guests are expected to respect the local environment, culture, and residents.

  • Guests are expected to wear seatbelts at all times in the vehicle.

6. Liability

  • Personal Injury: Cotswold Teacup Tours is not liable for any personal injury, loss, or damage during the tour.

  • Belongings: We are not responsible for the loss of personal belongings.

  • Third-Party Services: We are not liable for services provided by third-party vendors, such as local businesses included in the tour.

7. Photography

  • Promotional Use: Photos taken during the tour may be used for promotional purposes on our website and social media.

  • Consent: If you do not wish to be photographed, please inform your guide.

8. Local Businesses and Attractions

  • Support Local: We support local businesses and include visits to these on our tours. However, we are not responsible for the quality of services provided by these businesses.

  • Local Products: Purchases made at local businesses are at your own discretion.

9. Privacy

  • Personal Information: Personal information provided during the booking process will be used solely for the purpose of organising your tour and will not be shared with third parties without consent.

  • Data Protection: For more information on our privacy policy, please visit our website.

10. Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of England and Wales.

  • Disputes: Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

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